Support & Resources

We're Here to Help Every Step of the Way

Learning technology can feel overwhelming, but you're never alone. Our dedicated support team and comprehensive resources ensure you always have the help you need to succeed in your digital learning journey.

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How We Support You

Multiple Ways to Get Help

We understand that everyone needs different types of support. That's why we offer various ways to get the help you need, when you need it.

Friendly Phone Support

Speak directly with our patient support team who understand the unique challenges seniors face with technology. Available during EU business hours.

Email Assistance

Send us your questions anytime and receive detailed, helpful responses within 24 hours. Perfect for non-urgent queries or detailed explanations.

Community Forum

Connect with fellow learners, share experiences, and get peer support from other seniors on similar learning journeys. Moderated for a safe, friendly environment.

Comprehensive Guides

Access our library of step-by-step guides, troubleshooting tips, and frequently asked questions, all written in clear, jargon-free language.

Video Tutorials

Watch detailed video explanations for common tasks and challenges, presented at a comfortable pace with clear visual demonstrations.

One-on-One Sessions

For premium course students, schedule personal video sessions with our instructors for individualised help and guidance.

Support Questions

Getting Help When You Need It

Here are answers to the most common questions about our support services and how to get help with your courses.

How quickly will I receive help if I have a problem?
For phone support during business hours, you'll typically speak with someone within 5 minutes. Email responses are sent within 24 hours, and our community forum is monitored throughout the day for urgent questions.
What if I need help outside of business hours?
You can always send us an email or post in our community forum anytime. For urgent technical issues, we have an emergency contact system available to premium course students.
Can someone help me set up my computer or tablet for the courses?
Absolutely! Our technical support team can guide you through the setup process step-by-step over the phone. We can also recommend local technical support services in your area if hands-on help is needed.
What if I'm too embarrassed to ask for help with something basic?
Please don't feel embarrassed - we've heard every question imaginable! Our support team is specially trained to be patient and understanding. Remember, there's no such thing as a silly question when you're learning.
Is there additional cost for support services?
Basic email and forum support is included with all courses at no extra charge. Phone support is included with our Connected Living and Digital Confidence courses. Additional one-on-one sessions can be purchased separately if needed.